Return/Refund Policy

1. Overview

We strive to ensure every order arrives as expected. If you experience an issue with your order, please review our Refund & Returns Policy below, which complies with UK Consumer Rights Law while also protecting against fraudulent claims.

2. Refund Eligibility

We offer refunds or replacements under the following conditions:

✅ Damaged or Faulty Items

  • If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the product and packaging.
  • We will offer either a replacement or a full refund.

✅ Lost or Undelivered Orders

  • If your order has not arrived within 30 days of dispatch, we will investigate with the courier. If confirmed as lost, a replacement or refund will be issued.
  • If the tracking status shows "Delivered," but you claim non-receipt, you must check with your local courier office before requesting further investigation.

✅ Returns (For Eligible Products)

  • You have 14 days from receiving your order to request a return under the Consumer Contracts Regulations 2013.
  • The item must be unused, in original packaging, and in resellable condition.
  • You are responsible for return shipping costs, unless the item is faulty.

3. Non-Refundable Situations

❌ Items Marked as "Delivered" by the Courier

  • If tracking confirms successful delivery, we do not offer refunds unless clear evidence shows the package was misdelivered due to courier error.

❌ Non-Returnable Items (Hygiene & Perishable Goods)

  • For health, hygiene, or perishable products (e.g., supplements, personal care items), we do not accept returns unless the product is faulty.

❌ Change of Mind Returns

  • If you change your mind, returns may be accepted at our discretion, but return shipping is your responsibility.

4. How to Request a Refund or Return

1️⃣ Contact us at [your email] within 14 days of receiving your order.
2️⃣ Provide your order number & proof of issue (photos if applicable).
3️⃣ We will review your case and respond within 2-5 business days.
4️⃣ If approved, refunds are processed to the original payment method within 5-10 business days.

📌 Note: Refunds may take longer depending on your bank or payment provider.

5. Chargeback & Dispute Policy

  • We reserve the right to dispute fraudulent chargebacks with payment processors if tracking confirms successful delivery.
  • Customers who file false disputes may be permanently banned from purchasing.

6. Contact Information

For refund inquiries, contact info@mycuptherapy.com or visit www.Mycuptherapy.com contact page.

7. Legal Compliance

This policy complies with:
📌 Consumer Rights Act 2015 – Covers faulty goods.
📌 Consumer Contracts Regulations 2013 – Covers 14-day return rights for online sales.
📌 Distance Selling Regulations – Protects both buyers & sellers from disputes.

💡 Final Protection Tip: Add this to your checkout page:
By completing your purchase, you agree to our Refund & Returns Policy.